PROPOSING BEST PRACTICES FOR HOTLINES
HELPUNITED'S PROPOSAL TO PAST, PRESENT & FUTURE HOTLINE VOLUNTEERS
I. We propose that a visible group of as many volunteers as possible be established, open to all people who volunteer for any nonprofit or government hotline agency.
II. We propose that the first item on the agenda should be for volunteers to reach out to all volunteers to inform them of HelpUnited's mission.
III. We propose that an independently operating board of directors be selected to establish bylaws and to run a new nonprofit corporation whose mission is defined above
HOTLINE VOLUNTEERS POSSESS A UNIQUE OPPORTUNITY TO ADDRESS THE STATUS QUO
1. Volunteers are needed to cover hotlines and helplines that are not staffed by paid professionals.
2. We believe these volunteers, with our support need to question where they fit into a nonprofit corporation hierarchy.
3. A solid and respectful group of volunteers can ask reasonable questions about their role and involvement in the agency for whom they volunteer.
i. How should volunteers be treated?
ii. Should there be set rules in place for volunteers?
iii. Should volunteers play a role in creating those rules?
iv. Should volunteers have a say in policies established by the nonprofit corporations unrelated to their volunteer positions?